Once dispatched, UK orders typically take 3-4 business days to be delivered.

Once your order has been shipped, you will receive a confirmation email with tracking details if tracking is available.

Unfortunately, we cannot cancel or amend any orders once they are placed, so it's really important that you check your address and details are correct before you purchase.

For any disputed deliveries, this needs to be raised within 3 days from the delivery.
Her by Hanna cannot claim any responsibility and will not replace any missing packages that aren’t flagged. This is due to insurance purposes, and it cannot be waived. If you haven't received your order, please email us so we can assist you. Please check your order carefully before placing as we cannot replace orders if the delivery address is incorrect.

Yes, we ship worldwide! International orders generally take 5-10 business days to arrive after dispatch, depending on the destination.

Express or next-day delivery is not part of our standard service.
However, we may offer next-day delivery during peak seasons, such as Ramadan and Eid. For the most up-to-date information on expedited shipping during these times, please follow us on our social media channels.

International customers may be subject to customs fees or import duties upon delivery. These charges are the responsibility of the buyer.

If you have questions that you can't get an answer to on our website, please email our customer care team via our contact page on the website. Please allow up to 2 business days for a response, in busier periods this response time may be longer.